Key Account Manager HVAC Service

What you'll do

• Act as the single point of contact (SPOC) for your customers and all their service questions
• Coordinate the technicians and handle their dispatch
• Prepare and follow up the service intake after handover from the project manager
• Hold regular service meetings with your customers and build thorough knowledge of their installations
• Guard quality, agreements and service levels, analyse KPIs and help find improvements
• Spot commercial opportunities, focusing on small jobs and extending existing maintenance contracts

What you bring

• Experience as an account manager, with an eye for lasting customer relationships
• Solid basic knowledge of HVAC in a B2B context: components, maintenance cycles and fault reports
• You don't do the repairs yourself, but you know what it takes to coordinate correctly and advise customers on substance
• Strong at organising and prioritising in a dynamic service environment
• Analytical: you track KPIs and see where processes and customer handling can improve
• You communicate clearly, professionally and with a solution focus, with customers and internal teams

What you get

• A full-time contract with an attractive salary package in line with your experience
• Company car, laptop and smartphone with subscription
• Group insurance, eco vouchers and meal vouchers
• Option of bike leasing and training
• 20 days off plus 12 ADV days, following the construction holiday
• Trust and room to manage your customer portfolio independently

How your application works

1. Introduction. We call you as soon as possible for a short introduction.
2. Interview at the client. A good fit? We put you forward and plan the interview together.
3. Offer and start. We guide you through to the signature, and beyond.